Home   /   Customer Service   /   Shop Internationally Planning a visit to the United States? Or have friends and family in the U.S.? Shop at Sears to get everything you want—including great gifts for yourself or others. You'll be happy to see how online shopping in the U.S. couldn't be easier. Simply use an international credit card. shop Sears U.S. now Free U.S. Store Pickup Order something online but need a little help picking it up? You (or someone you know) can pay and pick up online orders at a Sears store. find a Sears store  |   U.S. Shipping & Delivery Looking to keep it simple? Get your order shipped or delivered to any address in the United States—including hotels. Get a little help from friends and family to get what you want—simply have your order delivered right to them. Did you know Sears ships to over 100 countries? Take advantage of this major convenience and get whatever you wish, shipped to wherever you want.

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Cruz Leather Office Chair Blake Mid-Back Desk Chair Melbourne Tufted Office Chair Jennifer Velvet Desk ChairIf you need to replace a chair caster or any light duty caster with a stem, we need to know the measurements of your existing stem. This is probably the most important step in replacing a caster, and we will need to know this information before we can place your order. To view "How to Replace Stem Caster" video in full-size click expand icon or click the YouTube button at the bottom of the video window. Let Us Help You! If for any reason you do not want to go through the process of measuring and getting the specs of your existing caster... that is okay, we can measure it for you. Just send us one of your existing casters with contact information to: Attn: Home & Office Casters 9 South First Avenue West Reading, PA 19611 See what Service Caster customers are saying: Measuring a Grip Ring Stem Grip ring stems are one of the most common connection types for office chairs.

For the most accurate results a micrometer or caliper should be used to measure the diameter of the stem, but below we will demonstrate some ways to get the measurements using common household items. We recommend using at least 2 of the methods described below to ensure accuracy. Measuring with a Wrench To measure a Grip Ring stem with a wrench, simply gather both a 7/16" and 3/8" wrench. Place the open end of the wrench around the stem, as shown to the right. Whichever wrench fits almost perfectly will be the size of your stem. Note: A tiny bit of wiggle room or "play" is to be expected when using the wrench method. The 3/8" wrench will never fit on a 7/16" stem, and a 7/16" wrench will be very loose on a 3/8" stem. Measuring with a Printout This printout page can help you determine the size of your grip ring. Simply open the link, and print the page. Then, place your stem over the images that most closely resemble your stem. Whichever one is a perfect match is your stem.

Click Here for Printout For this method of measurement, simply take a small strip of paper and wrap it around the stem. Mark the paper with a pen or pencil where it overlaps, careful to keep the wrap tight. Then measure the strip from the start of the wrap to the mark. If the ruler measures 1-3/16", you have a 3/8" diameter stem. If the ruler measures 1-3/8", you have 7/16" diameter stem. Measuring a Grip Neck Stem Grip neck stems are most commonly used in wooden or metal tube furniture in conjunction with a socket. In most cases, if you measure the length of the stem and it is 1.5" long, you have a 5/16" diameter stem. If you are confident that is not what your stem measures, please measure it (or have it measured) precisely with a caliper or micrometer for length and diameter so we can find a match. Measuring a Threaded Stem Threaded stems require very specific measuring tools in order to find the correct diameter and thread pitch. Because of the many sizes and variations (metric, standard) the only way to be 100% confident of the measurement is to use a thread gauge.