free shipping on all orders over $5,000 To save this item to your Wishlist you must be signed-in. Please login or create an account.We all pick up bad habits during our careers, no matter what we do for a living. These habits or bad traits seem to progress as we get older. Stylists and estheticians might pick up these habits in cosmetology school, from co-workers or even from you. No matter what the circumstance, these bad habits often are the things that annoy your clients and become the things they complain about the most. While these habits might not seem like a big deal to you or your team, let me reassure you they can be a big deal to your customers. Have you found yourself or your team members doing any of the items listed below? Discuss these habits and the consistent way you want your team to handle them at an upcoming staff meeting: Just a Trim: In theory, the word ‘trim’ means something different to a hair stylist than it does their clients. Trim means to make neat by taking a little off of the hair.

Most clients expect “just a little bit.” Many times, clients leave the salon feeling like the stylist took way more than they expected. They came in asking for a trim and left like they were on the chopping block. Doesn’t cut short enough: Along with cutting hair too short, comes the problem of not cutting the hair short enough. Many customers feel they leave the salon and get home to realize that their hair feels and looks the same length as when they came into the salon. office chair best ergonomicYour customer sometimes feels that you may be doing this to get them back in your chair sooner by not cutting their hair short enough just to get an extra paycheck.garden swing chair melbourne Buzz Cut: Many clients see a great haircut or style on TV or in a fashion magazine and they think this style may look fabulous on themselves. cheap big round swivel chair

If this particular style requires the buzzer, you better make sure your client understands what the outcome may be. The resulting look better be what your client is dying for. Highlights: Clients today want to cover the gray, look young and not have the same color that everyone else does. One way to boost a color is to add highlights, which can  achieve that youthful, hip, sexy look. But the service requires extra time and money, and this might be a problem for your client.  bean bag chair flatIf suggest highlights to your client every time they walk in the door to the salon, they think you may be taking advantage of them. cheap office chair brisbaneYour simple suggestion may make them think you are trying to cash in every time they come in for a simple service.modern wingback chair fabric

Overbooking: If your client comes in and they find themselves waiting longer for you than a doctor’s appointment, something is amiss in the salon. Whether it’s the fault of the reception team or the stylist is overbooking, not being on time for your customer is a big ‘No-No’ and will quickly top their complaint list. Adding products to the hair without asking: Most client’s don’t like hairspray. pink tub chair ukIt’s almost impossible as a hair stylist to not add some type of gel, mousse or hairspray to a client’s hair. where to buy pride lift chairsBut, be aware, most clients don’t want to leave the salon with the ‘Don’t touch my hair’-syndrome.buy bent wood chair Chit Chat: If you are lucky enough, you will find a mutual bond with many of your clients.

You can be perceived as a true confidant. You can share stories with them and they can do the same back. There is nothing wrong with cozy chit chat.  Many times, your clients may just not feel like sharing stories nor do they want to listen to yours. They could have had a bad day at work, family problems or may just be tired and don’t feel like communicating. Remember the salon is supposed to be a sanctuary to get away from the everyday trials and tribulations of life. Peace and quiet is sometimes better than the service you may be offering your client. If you’re a chatty stylist who likes to dish about everything that is going on in your life, your client may be worried that you’re not focused on her hair. Cell phone: There is nothing worse than talking on the phone or texting at your station while you have a customer in your chair. If you feel the need to tend to your personal life and social needs while at work, stay home. Your client is not invisible and should not have to hear what is going on with your personal life while you are doing their service.

Giving your customer the look you want: Many clients feel that their stylist takes matters into their own hands. Don’t ask your customer what they want for a new look, then do what you think will look good on them. You may have a better understanding and know their hair better than they do, but they are the customer. Give them what they ask for. Did you do the things below when meeting with your client to make sure they were happy? Although you may be watching your finances, it would be best to try to get the best shampoo bowls and chairs you can possibly afford. The reasoning is because of your back and yourThe standard shampoo bowl and chair is normally very uncomfortable for your client while you stand on the side stretching your body to twist around to adjust to the chair to shampoo her hair. The client isn’t really very comfortable because she is not able to put her legs up and she is also trying to adjust to the chair and bowl as well. Some clients have short necks and this contributes to a special problem for her and the shampooer, as usually it can be almost impossible to wash and rinse a head of hair with a short neck without getting water all over the place, on the floor or on her back and so with the twisting and

stretching on both sides, there can be back problems that arise. The latest equipment is designed for you to be able to shampoo your client’s hair from the back of the bowl with less back problems. In this way, the client's head is right there in front of you; usually at the height of your stomach. Most important is when you are having your bowls installed to make sure the shampoo bowls are up at a reasonable height to accommodate your height and your back. The client is seated in the latest adjustable chair with her legs up and out to enjoy this pleasurable service while you massage her head. I’ve had many a client tell me that having a good shampoo was the best part of the whole service. A good shampoo is a massage and relaxes your client from the stresses of their day. There are things you can pinch on while beginning a salon but a shampoo bowl and chair shouldn’t be one of them. To sum it up, you are to consider the comfort of your client and your feet/legs and back.

If you are hurting, how much enjoyment can you extend to your client? Always have rubber mats around every chair where you work, it will help you with your legs, feet and back. Have the rubber mat around the shampoo bowl, tinting area and around your stationary chairs of your employees. If you are working for someone else, buy your own if they do not have one and when you leave; take it with you, you paid for it. If you are going to have a three to five station hair salon, make sure all of your stylist’s have rubber mats so they can stay in good health and not have problems later on. What you do early on at your job will affect you later on in life, so make sure you take care of yourself and those who will be working for you. This may seem irrelevant but, don’t be silly and insist on working in stilettos; they are for Hollywood and Hollywood only! It is true that some hair salons still insist on having the glamour of their stylist working in 7 inch heels but be real!