Send us a message We at the Herman Miller Store strive to exceed your quality and service expectations. If you are not satisfied with an item purchased online from the Herman Miller Store, we will gladly accept return items for a full credit within 30 days of delivery. Please contact us at 888.798.0202 or Email us to initiate your return request. Refunds will be given in the original payment form and applied when the product arrives at Herman Miller. Please keep in mind that furniture is vulnerable to damage during shipping; please be sure to keep the original packaging materials for items you may wish to return. You've been added to our mailing list. Please enter a valid email addressTop positive review See all 54 positive reviews span Top critical review See all 4 critical reviews spanOne of the parts on my beloved Aeron chair broke: I looked on their site to see if their products have a warranty, and.. It says right on their site: “The Herman Miller Warranty is a statement of our confidence in the quality of our products.

It’s a straightforward promise to our customers that we stand behind that quality, 100 percent–100 percent of the time.” Well, apparently “100 percent–100 percent of the time” actually means… “100 percent– some of the time” since when I contacted their authorized repair center, they emailed me back: “The 12-warranty only covers the original owner, once resold the warranty would be denied by Herman Miller.”That’s kinda f’d up, no? I mean, yes, I’m the 2nd owner of this chair, but why should that make any difference as to the warranty?? The chair is still a G-E-N-U-I-N-E Herman Miller Aeron Chair as far as I can tell. I mean, yes, I could just buy the part.. but, this is about the principle of the thing at this point.. So, I wrote them a nice letter of my own… I am a happy owner of an Aeron chair. Recently, the lumbar pad on my chair has fallen apart, as you can see from this photo: Anyway, I contacted Chair MD, and they informed me that your 12-year warranty does not cover me since I am the 2nd owner of this chair.

The label on my chair says: Model # AE123AWB AJG1BBWP 3D01 Factory Order #: 493715 So, clearly, this chair is well within the 12-year warranty period, so I am writing to ask why it is that the warranty does not cover this chair. buy used chair sashesIs the warrantly less valid since I am not the original owner?buy used chair sashes Isn’t it still the same chair?lazy boy chairs usa I mean, if you buy a used car from somebody, the warranty goes with that car (and that makes sense).outdoor rattan hanging chair Anyway, it’s really not the money ($65 for a new pad isn’t bad, I guess), but I really would just like an explanation, since the reasoning befuddles me.buy chair ann arbor

So we’ll see what they say…I got a reply from Herman Miller… Hello Dennis and thank you for contacting Herman Miller. We do have a 12-year warranty on the Aeron chair, but the warranty only extends to the original purchaser of the product when it is ordered through an authorized Dealership. folding chair covers clearanceThe warranty does not transfer. I have included the verbage from our warranty below: Way to NOT ANSWER ANY OF MY QUESTIONS in my original email. I am fairly good at the google, and I was able to find that warranty information myself (as I explained in my email). Honestly, I just want someone from HM to email me and say something like “Yes, we know our warranty policy is ridiculous, and we only stand by our products if you buy them from authorized retailers because we do not care about the re-sale people.” If I am being ridiculous here, someone please tell me.

So, I wrote Herman Miller: As I stated in my original email — yes, I am familiar with your warranty policy, so you did not answer my question. I am simply inquiring as to *why* your warranty policy is this way? Warranties for other durable goods like automobiles stay with the I am still sitting on a quality-made Herman Miller Aeron chair, no? And then they wrote back (super quickly, I might add…): Hi Dennis, our original owner policy has been in place from the beginnings of Herman Miller as a company. I think you would find that there are very few products on the market where a warranty coverage is passed on to the second owner of the product. That includes several automobile manufacturers.that sounds like a classic “cuz that’s the way it is” answer. I mean, I kind of expected more from Herman Miller, but… oh well. I mean, it’s not really the money, I can find a new lumbar support (a $65 part) on eBay for pretty cheap, but like, why have a warranty at all if you’re not going to honor it?

Send a Product Inquiry Please complete the form to submit your inquiry to our Product Resources team. The Herman Miller Warranty is our promise to you that we stand behind the quality of our products. It recognizes your need for products that can stand up to continuous use. Many of our products are covered by a 12-year warranty that includes parts and labor. And when warranty work is performed in the U.S. and Canada, it covers the cost of service. For more details, please read our complete warranty. Begin by checking with the Herman Miller Dealer or Retailer where you purchased your product to determine if it’s still under warranty and eligible for replacement or repair. If your product is still under warranty, you’ll need to provide the following information: Product number (from manufacturing label) FO number date (from manufacturing label) Manufacture date (from manufacturing label) Labels are typically affixed to the underside of a chair’s seat or under the surface of a table.

Since labels evolve over time, we've provided several examples here to show where you can find the necessary information on the label. Once you have the required information related to your issue, contact the Dealer or Retailer where you purchased your product to coordinate any service or repairs needed. Warranty and Service FAQ How can I find out about the warranty for my Herman Miller product? This warranty document spells out all the coverages. You’ll note that many of our products are covered by a 12-year warranty that includes parts and labor. What can I do if I don’t know whether my product is covered under warranty? Check with the Herman Miller Dealer or Retailer where you purchased your product. The Dealer or Retailer will determine if your product might be covered under the warranty and whether it’s eligible for replacement or repair. What do I do if I need to request a repair for my Herman Miller product but it doesn’t have a manufacturing label?

If you still have the receipt or credit card statement from the original purchase, you can identify the Dealer or Retailer where you bought your product. Contact them, and they can verify warranty coverage and coordinate repair or replacement. What if I’ve moved and need service for my Herman Miller product? Visit our Dealer and Retailer locator to find the one nearest your current location. What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired? Your best option is to contact the reseller, who can perhaps make the repair for you. Because Herman Miller can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. Buying from an authorized Herman Miller reseller gives you two advantages. If the product comes from an authorized reseller, you can be certain it’s the real thing. Herman Miller and its authorized resellers stand behind every Herman Miller product and have the ability to make repairs, if needed.